If you need a bit of extra help getting through the Airport, we’re here for you. Whether it’s due to a disability, reduced mobility, or just a temporary condition that makes travelling a bit trickier, we’ve got support options to suit your needs.
You can choose how much help you’d like—from full assistance every step of the way to just a little guidance so you can stay as independent as possible.
Who can use Special Assistance?
Our Special Assistance service is available to anyone who might need extra help, including:
- People with physical disabilities (either permanent or temporary)
- Those with sensory impairments (like hearing or vision loss)
- Anyone with an intellectual or cognitive condition (such as autism or dementia)
- People with medical conditions that affect how they move or travel
- Older passengers who may find the airport a bit more challenging
- Anyone with a temporary injury (like a broken leg)
What type of help is available?
We offer different types of support depending on what you need:
Minimal Assistance – A Little Help, Just in Case
For passengers who can get around on their own but might need a bit of help here and there.
- Directions, help with security, or finding your gate
- You can use lifts, escalators, and other airport features on your own
- Wheelchair available for long walks (you or a travel buddy can push it)
Partial Assistance – Help Where It Matters Most
If you’re mostly independent but need support at certain points.
- Assistance from check-in to your gate, or from the plane to baggage reclaim
- Wheelchair for longer distances
- Help getting on the plane using stairs, an airbridge, or an ambulift
Full Assistance – Support All the Way
For passengers who need help throughout the airport journey.
- Support from the moment you arrive until you’re seated on the plane (and the same when you land)
- Help with boarding and getting off the aircraft
- Aisle chair available if needed onboard
Specialist Assistance – Tailored to You
- If you’re visually impaired: We can guide you, help with security, and get you to your gate
- If you’re deaf or hard of hearing: We can provide an escort if needed
- If you have both hearing and visual impairments: We’ll make sure you have the right support
- ·If you have a hidden disability: We offer discreet support - just let us know (Sunflower Lanyard friendly!)
- If you’re recovering from an injury: We’ll provide a wheelchair or any extra help you need